• Annual Rose Award Winners Announced

     
    POSTED September 18, 2016
     

Recently, the Detroit Metro Convention & Visitors Bureau hosted their 22nd Annual Recognition of Service Excellence Awards at the Detroit Institute of Arts. Nominations are provided by clients, guests, supervisors, and the public; the awards recognize outstanding customer service. This award ceremony has six categories, a special Overall Service Champion category.

“Metro Detroit has a talented hospitality community and the ROSE Awards is our opportunity to honor those individuals that often don’t get the recognition they deserve,” says Larry Alexander, DMCVB President & CEO.

The winners of the 2016 awards include:

* Attractions and Casinos: Tanisha Weathers, tour guide at the Motown Museum

* Behind the Scenes: Nick Board, operations manager at the Wayne State University Student Center

* Hotels: Gary Keoleian, bellman at The Townsend Hotel

* Restaurants: Carol Szalay, senior restaurant supervisor at The Dearborn Inn Marriott Hotel

* Transportation: Mohammed Rahaman, valet driver at Courtyard by Marriott in Downtown Detroit

* Volunteers: Joe Scafero, airport ambassador at Wayne County Airport Authority

* Overall Service Champion: Bertaina Aboot, room attendant at MotorCity Casion Hotel, for outstanding work ethic, and great customer service

On September 1, over 1,500 businesses across the country illuminated their buildings with red lights to draw attention to the devastation that the live events and performance art industries have faced as a result of the COVID-19 pandemic.

 

According to a survey commissioned by the American Hotel & Lodging Association (AHLA), frequent travelers feel safer when hotels adhere to AHLA's Stay Safe guidelines, which detail cleaning protocols for hotels during the COVID-19 pandemic. 

 

Through responses to bi-weekly surveys, Global Business Travel Association members have indicated that domestic busines travel is ramping up after months of struggle.