• Craft the Perfect Team

     
    POSTED June 18, 2015
     

Changes occur every day in the hospitality industry, but one of the biggest is the high turnover of employees. Much of this can be attributed to the people who make up staff—students, part-time and those who work in seasonal locations. This can make building the perfect team difficult.

Adam Robin, operations director, Cabo Flats—a Mexican chain—has worked in a number of restaurants and has cultivated the ability to mold a perfect team that is dedicated to serving the company.. Below, Robin details four tips to keep in mind during the hiring process.  

  • Find experienced individuals who you have either worked with in the past or have interacted with at their previous place of employment.
  • A dream team is well-balanced and feeds off each other’s strengths. Diversiry your staff and ensure everyone has strong, different skills, which they can teach to others.
  • Candidates should come with their own customer base and loyal following to help increase the success of an organization.
  • Potential employees should be very enthusiastic about helping the company be as successful as possible.  

Supplied by Insider Media Management

I once managed a conference for a group of 100 high-level members of the U.S. defense industry. When I poked my head into the back of the room during the plenary session, I was overwhelmed by the gravity of the presenter’s content.

But even more concerning was that few people appeared to be paying attention. From my vantage point, I could see that 
the majority of participants were on their phones and tablets engaged in everything from social media to email to creating a PowerPoint presentation.

 

Work on your plan for crowd control — big or small. 

 

Do those service charges make their way to workers?