The Detroit Metro Convention and Visitors Bureau hosted its 21st Annual Recognition of Service Excellence (ROSE) Awards on Sept. 23 at the Detroit Opera House.

As we’ve recently been reminded in Detroit, hospitality is vitally important. Attendees at both the massive ELCA Youth Gathering and American Society of Association Executives conferences left raving about how they were treated during their visit. Those sorts of reviews go a long way toward ensuring that tourism and the meetings and events industry in Detroit and the state of Michigan continue to rebound.

The ROSE Awards, which Michigan Meetings + Events sponsored this year, were created to recognize those who give their all to taking care of others. The program included WXYZ's Glenda Lewis as mistress of ceremonies and entertainment by the Rodney Lamar Page Band (whose violin cover of Journey’s “Don’t Stop Believin’” was stellar.) About 600 guests, many of them friends and family of the nominees, attended what was a very festive event.

The nominations are provided by clients, guests, supervisors and the general public, with one winner in each of six categories. Additionally, one the event recognizes one Overall Service Champion, selected by a panel of hospitality professionals. The 2015 category winners were:

  • Attractions and Casinos: Ernie Miedema, engineer, MotorCity Casino 
  • Behind the Scenes: Denise Spernak, housekeeping supervisor, the Dearborn Inn, A Marriott Hotel
  • Hotels: Matt Galat, gallery host, Hyatt Place Detroit/Utica
  • Restaurants: Sandra Gaines, server, Detroit Marriott at the Renaissance Center
  • Transportation: Kathy Means-Lake, customer service agent, Delta Air Lines
  • Volunteers: Gwendolyn Britton, volunteer, Detroit RiverFront Conservancy

The Overall Service Champion was Michael Kane, a Detroit police officer. In addition, the William F. McLaughlin Hospitality Award for Service Excellence, the only award in the state of Michigan that honors customer service excellence in businesses, was given to the Wayne County Airport Authority.

Congratulations to them all. And thanks for working so hard to make us all look good.

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The hospitality community enjoyed the spotlight recently as more than 500 guests turned out to honor members of it for their excellence in customer service.
The Detroit Metro Convention & Visitors Bureau (DMCVB) presented its annual Recognition of Service Excellence (ROSE) Awards at the Ford Community & Performing Arts Center in Dearborn.