hospitality

Meet Tom Loftus

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to brittany.trevick@tigeroak.com.

Tom Loftus was recently hired as vice president of communications for Visit Pittsburgh.

Meet Matthew Quick

 These interviews are part of a new series we’re doing that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to brittany.trevick@tigeroak.com.

Matthew Quick was recently hired as rooms executive for the The Ritz-Carlton Lodge, Reynolds Plantation in Greensboro, Ga. 

Meet Martha Falcon

These interviews are part of a new series we’re doing that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to brittany.trevick@tigeroak.com.

Martha Falcon was recently hired as executive director, marketing and communications for the Philadelphia Convention & Visitors Bureau.

Why Guest Service Matters Now More Than Ever

Whether you're an event planner or a member of the hospitality industry, customer service should be very important to you.

Look around: When it comes to service, the world has changed. We pump our own gas, we use ATMs for most banking transactions, and we scan and bag our own groceries. As businesses continue to automate and reduce expenses, self-service has become the norm.

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