• No Dip in Hospitality During the Pandemic, Travelers Say

     
    POSTED January 10, 2022
     

A recent survey demonstrates the resilience of the hospitality industry and the dedication of the industry’s professionals. According to the latest tracking study of American travelers by the market research firm Longwoods International, most travelers experienced service levels as good as or better than prior to the pandemic on their trips this fall, with about half reporting service comparable to pre-pandemic travel and a quarter rating their service experience as better than before pandemic.  About a fifth of travelers judged service on their fall trips as below pre-pandemic levels. 

“The travel industry is proving to be nimble in providing excellent customer service at this phase of the pandemic, despite the labor shortages, COVID-19 restrictions and demand challenges the industry faces,” said Amir Eylon, President and CEO of Longwoods International.  “In fact, travelers reported better service on their fall trips when compared to their summer travel.”

Meeting planners might want to take into consideration the preferences that travelers expressed in the survey: 30 percent said they are reducing the number of trips they’re taking because of COVID-19; the same percentage of respondents said they’re choosing destinations they can drive to as opposed to those that require air travel, and more than a quarter of respondents said they’re traveling within the United States rather than internationally. Only 9 percent said they’re choosing not to travel at all and just 6 percent said they are canceling trips.

One caveat: the survey was fielded before the Omicron variant became dominant.

longwoods-intl.com/covid-19

Located on the River Walk, the Hyatt Regency San Antonio Riverwalk has completed its $38 million renovation just in time for its 40thanniversary. The renovation broke ground in December 2021. The hotel’s 602 guestrooms and 28 suites were redesigned to reflect an upscale urban experience.  

 

Six months ago, Detroit’s TCF Center got a new name—Huntington Place. Now the convention center is getting striking new public art—an outdoor sculpture by acclaimed artist Scott Hocking. The 15-foot diameter bronze sculpture, Floating Citadel, will be located in the main circle drive of Huntington Place in downtown Detroit. The installation of the sculpture is expected to be complete by late summer. Renderings and images are available here

 

Kaylie Pomper has joined West Michigan Tourist Association (WMTA) as the organization’s new marketing manager. The Kalamazoo native and graduate of Michigan State University, previously worked in leasing and marketing and in event planning.