Susan Keels

Meet Susan Keels, Royal Park Hotel

You know someone is destined for a career in hospitality if she loves waiting tables.

Susan Keels, director of sales and marketing at Royal Park Hotel in Rochester, started her career as a waitress at Shield’s while studying accounting and merchandising in college. Soon she was offered a promotion to manager, and then joined Bill Robert’s highly respected group of restaurants (which includes Beverly Hills Grill).

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